You should think of everyone – friends and family – as ‘staff’, members of the team you’ve got supporting your business. Of course, no matter what the size of your business – treating people well and keeping them happy is the right thing to do, but It’s hard enough keeping your customers happy isn’t? There’s […]
Customer Service?
Landing in St Lucia for the fourth time, this time armed with my citizenship card – I was hopeful to elicit, if not a smile, then some form of mild recognition.